Student Technology Support (STS) is a free service for Emory students providing technical support and assistance for student-owned devices.

STS operates on a first-come, first-serve basis. Most support requests, such as EmoryUnplugged wireless setups or game console registrations, can be handled relatively quickly. More complicated issues, such as virus and/or spyware removal, may require a computer to be checked-in for repair.
Students will need to have their Emory Student IDs for verification when visiting us for assistance or picking up a computer.

• Configure EmoryUnplugged connectivity on capable laptops and personal devices
• Install or reinstall operating systems
• Scan for and remove computer viruses and other types of malware
• Install a suite of anti-spyware solutions to combat future infections
• Assist with general operating system troubleshooting
• Install the latest hardware drivers for your machine
• Uninstall programs that pose security risks to your computer, including P2P software
• Diagnose hardware problems and assist with repairs
• Assist most devices not compatible with EmoryUnplugged that are compatible with EmoryGuest

• Windows* 7 and up
• macOS* 10.11 and higher
• Wireless setup for Linux, Android, and Apple iOS
• Game consoles, eReaders, and others for wireless use in residence halls
• Any device not listed, STS will attempt to help, but cannot guarantee service
  *STS will only work on legitimate finished operating systems (no pirated copies or beta builds).

1. The Emory Spoke. The Princeton Tiger. DePaul University. The anti-cheating application Respondus LockDown Browser™ released a statement suggesting that you would.
2. Exams will occur in Canvas using the Respondus Lockdown Browser. Students must install and maintain updates of the browser on their computer. Details are provided on how to install it here. There are two synchronous/in-class exams. Questions may include but are not limited to multiple choice, true/false, matching, and fill-in-the-blank.

All machines that are going to be dropped off/checked-in require a power cord.

Students are responsible for backing up their data before devices are brought in. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.

For check-ins: STS strives to remediate your computer within two to three business days. Serious issues may take longer.

Fall Hours

Course Information. If you have a disability (learning, mental, physical) that affects your ability to participate effectively and have access to any program or service at Amarillo College please contact Disability Services at (806) 345-5639. Our offices are located in the Student Service Center office 112.

Monday - Friday | 10:00 AM - 6:00 PM

Woodruff Library - 1st Floor

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How to Reach Us:

• Visit the Student Technology Support desk Monday - Friday for in-person assistance.
• Location: Level 1 of Woodruff Library.

Please note we are no longer providing virtual support and will offer in-person support only this Fall semester.

• Call the University Service Desk at 404-727-7777 or emailSDL-Help@emory.edu to open a ticket.

Frequently Asked Questions

• Password Resets: Contact the University Service Desk at 404-727-7777 or at help.emory.edu

• Where do I access Emory's Virtual Community Hub?

• We are supported by students for students. If interested in joining our team, visit our student employment page to learn more.

Student Guides

Microsoft Office provides the university’s collaborative productivity tools, including OneDrive and cloud versions of Word, Excel, PowerPoint, OneNote, Teams, and more. Visit this Technology Help Center Microsoft Office 365 Tutorial article for helpful information. Visit Canvas Integration Central for more information about Office 365 integration in Canvas.

Read & Write Gold is a universally designed customizable toolbar that integrates reading, writing, studying, and research support tools with common applications. Download from the Software Downloads webpage (Link Blue login).

Remote network connections, if necessary, require a VPN. To get started, visit the Account Manager. Find more information in this Technology Help Center article. If you have questions, please contact the ITS Service Desk at (859) 218-HELP (4357).

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Google Apps provides additional collaboration tools, including the university’s G Suite for Education. To integrate Google Apps or Google Apps for Education (G Suite) in Canvas, find instructions in Canvas Integration Central. (If you need to set up your UK G Suite account, visit this Technology Help Center G Suite article.)